naya24 Privacy Policy — How We Handle Your Personal Data

1About This Policy

This Privacy Policy describes how naya24 (operating at naya24.onl) collects, uses, stores and protects the personal data of users who register and use the naya24 platform. It applies to all registered users and to anyone who visits the naya24 website.

By registering an account on naya24 or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your personal data is handled. If you do not agree with anything in this policy, please do not register or continue using the platform.

This policy should be read alongside the naya24 Terms and Conditions, which form the broader agreement governing your use of the platform. Together these documents set out your rights and obligations as a naya24 user.

2Data We Collect

naya24 collects personal data in two main ways: information you provide directly when registering and using the platform, and information collected automatically through your use of the platform.

Information You Provide

• Registration details: your name, date of birth, email address and any other information required during the account registration process on naya24.
• Contact information: mobile number or other contact details you provide for account verification or support purposes.
• Identity verification documents: where required, copies of identity documents submitted to complete account verification. This may include a national identity card, passport or other government-issued document.
• Payment information: details related to your chosen payment method — such as a JazzCash or Easypaisa mobile number, bank account details for Raast or bank transfer, or partial card details. Full payment credential details are handled by payment processors, not stored directly by naya24.
• Support communications: records of messages, queries and complaints you submit to naya24 support through the platform's support system.

Information Collected Automatically

• Device and browser data: device type, operating system, browser type and version, screen resolution and similar technical data collected when you access naya24.
• IP address: your IP address is logged at login and during sessions for security, fraud prevention and geolocation purposes.
• Session activity: pages visited, games played, bets placed, time spent on the platform, click patterns and navigation paths within the naya24 platform.
• Transaction history: a record of all deposits, withdrawals and bonus activity on your naya24 account.
• Cookies and similar technologies: see Section 6 for full details on how naya24 uses cookies.

3How We Use Your Data

naya24 uses the personal data collected for the following purposes:

• Account management: to create, maintain and secure your naya24 account, verify your identity and process your login and session activity.
• Processing transactions: to handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards and other supported payment methods on your account.
• Platform personalisation: to remember your preferences, show you relevant games in the Game Lobby, and tailor your experience across Live Casino, Slots, Slot Games, Bingo and the Betting section.
• Promotions and bonuses: to determine your eligibility for bonuses, send you details of offers relevant to your account, and administer promotional activity.
• Customer support: to respond to queries, investigate complaints and resolve disputes raised through the naya24 support system.
• Security and fraud prevention: to monitor account activity for suspicious behaviour, detect multi-accounting, identify prohibited conduct and protect the integrity of the naya24 platform.
• Responsible gaming: to monitor gaming patterns that may indicate problem gambling behaviour and to enforce deposit limits, session reminders and self-exclusion settings you have configured on your account.
• Platform improvement: to analyse how users interact with naya24 so we can identify issues, improve features and develop new functionality.
• Legal and compliance obligations: to meet record-keeping, anti-money-laundering and other obligations where applicable.

4Payment Data & PKR Transactions

All financial transactions on naya24 are denominated in Pakistani rupees (PKR). When you make a deposit or request a withdrawal, your payment details are submitted through a secure payment processing flow. The following applies to how payment data is handled:

What We Store

naya24 retains a record of your transaction history — deposit amounts, withdrawal amounts, dates and the payment method type used (for example, JazzCash or bank transfer). This record is necessary for your account balance management, dispute resolution and legal record-keeping obligations.

What We Do Not Store

Full card numbers, CVV codes and full bank account credentials are not stored on the naya24 platform. Where card payments are processed, the transaction is handled by a payment processor that operates its own security infrastructure, and only a tokenised or partial reference is retained by naya24 for transaction matching purposes.

Mobile Wallet Payments

When you use JazzCash, Easypaisa or Raast, the mobile number associated with your wallet is recorded as part of the transaction record. This is used to verify the payment source and to process withdrawals back to the same method. Your mobile wallet PIN is never transmitted to or stored by naya24.

5Sharing Your Data

naya24 does not sell your personal data to third parties. Your data may be shared only in the following limited circumstances:

Payment Processors

To process your PKR deposits and withdrawals, relevant payment data is shared with the payment service providers who handle your chosen payment method. These providers process your data solely for the purpose of completing the transaction and operate under their own privacy and security policies.

Identity Verification Services

Where identity verification is required on your account, your submitted identity documents or details may be processed by a third-party verification service for the purpose of confirming your identity. This data is used only for verification and is not retained by the verification service beyond what is required for that purpose.

Platform Technology Providers

naya24 uses technology infrastructure providers — including hosting, analytics and platform software — who may have limited, controlled access to data as part of providing their services. These providers are bound by data processing agreements and may not use your data for their own purposes.

Legal Requirements

naya24 may disclose personal data where required to do so by law, court order or a request from a competent authority. In such cases, only the data specifically required will be disclosed.

Business Transfers

In the event of a merger, acquisition or sale of the naya24 business or platform, user data may be transferred as part of that transaction. Users will be notified of any such change through the platform before it takes effect.

6Cookies & Tracking Technologies

naya24 uses cookies and similar technologies to make the platform function correctly and to understand how it is being used. Below is a summary of the types of cookies used:

Essential Cookies

These cookies are necessary for the naya24 platform to work. They manage your login session, keep your account secure between pages, remember items in your game queue and maintain platform functionality. These cannot be disabled without breaking core platform features.

Preference Cookies

These remember your settings and preferences — such as your preferred language or game display options — so you do not have to re-enter them each time you visit naya24.

Analytics Cookies

naya24 uses analytics tools to understand how users navigate the platform, which features are most used and where users encounter issues. This data is aggregated and used to improve the platform. It is not used to identify you individually for marketing purposes.

What We Do Not Use

naya24 does not use third-party advertising cookies, retargeting pixels or tracking technologies that build a profile of you for use in external advertising networks.

7Data Retention

naya24 retains personal data only for as long as it is needed for the purpose it was collected or as required by applicable obligations. The following general retention principles apply:

• Active accounts: personal data is retained for as long as your naya24 account remains active and for a period thereafter as required for legal, audit and dispute resolution purposes.
• Closed accounts: where an account is closed — whether at your request or by naya24 — personal data is retained for a minimum period thereafter to meet record-keeping requirements and to handle any outstanding disputes or claims.
• Transaction records: PKR transaction history is retained as required for financial record-keeping purposes.
• Identity documents: copies of identity documents submitted for verification are retained for the period required for compliance purposes and deleted once that period expires.
• Support communications: records of support interactions are retained for a reasonable period to allow for follow-up and dispute resolution.

Once the applicable retention period expires, personal data is securely deleted or anonymised so it can no longer be linked to you as an individual.

8Security Measures

naya24 takes the security of your personal data seriously and implements technical and organisational measures to protect it from unauthorised access, loss, disclosure or misuse.

Technical Measures

• All data in transit between your device and naya24 is protected by encryption.
• Stored data is held on secured infrastructure with access restricted to authorised personnel only.
• Login activity is monitored for unusual patterns and suspicious access attempts.
• Payment transactions are routed through secure payment processing infrastructure.

Organisational Measures

• Access to personal data is limited on a need-to-know basis within the naya24 team.
• Third-party service providers with access to any personal data are subject to data processing agreements.
• Security practices are reviewed and updated on an ongoing basis.

While naya24 implements strong security measures, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your naya24 account and do not share it with anyone.

9Your Privacy Rights

As a naya24 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact naya24 through the in-platform support system:

• Right to access: you can request a copy of the personal data naya24 holds about you. We will provide this within a reasonable timeframe following a verified request.
• Right to correction: if your personal data held by naya24 is inaccurate or out of date, you can request that it be corrected. Some account information can be updated directly within your account settings.
• Right to deletion: you can request that naya24 delete your personal data. This right is subject to naya24's legal obligations to retain certain data — for example, transaction records required for compliance purposes. Where deletion is not possible in full, naya24 will explain why.
• Right to restrict processing: in certain circumstances, you can request that naya24 restrict how your data is used while a query or complaint is being resolved.
• Right to object: you can object to naya24 processing your data for certain purposes, including analytics and platform improvement activity.
• Right to close your account: you may request account closure at any time through the platform's support system. Closing your account does not immediately erase all associated data, as retention obligations apply as described in Section 7.

10Children & Minors

naya24 is strictly an adults-only platform. The minimum age to register and use naya24 is 18 years. naya24 does not knowingly collect personal data from anyone under the age of 18.

If naya24 identifies that an account has been registered by or is being used by a person under 18, that account will be closed immediately and any associated data will be deleted, subject to any legal retention requirements that override deletion.

If you believe a minor has registered an account on naya24 or has access to your naya24 account, please contact support through the platform immediately.

11Changes to This Policy

naya24 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in data practices or to comply with applicable requirements. When material changes are made, registered users will be notified through an in-account notification or a notice displayed upon login.

The updated policy will be published on this page with a revised review date at the top of the document. Your continued use of naya24 after the updated policy has been published constitutes your acceptance of the revised terms.

We recommend reviewing this page periodically, especially before making significant deposits or changes to your account.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise a privacy right or have a concern about how your data is handled on naya24, please contact the support team through the in-platform support system.

Platform Contact

[email protected] — plain text only, not a clickable link

We aim to respond to all privacy-related queries within a reasonable timeframe. For account-specific queries, you will be asked to verify your identity before any personal data is discussed or actioned.

For general platform support, game queries or account help, the in-platform support system is the fastest way to reach the naya24 team — particularly during high-activity periods like PSL season and major T20 internationals.